Posts Tagged ‘phone’

Most of humanity is glued to a phone these days, and people have grown accustomed to constant access to information. The instant communication provided by mobile technology has created impatient consumers who expect 24/7 customer attention. This poses a challenge for small businesses with a vast customer base but limited customer service resources.

It’s possible for smaller companies to provide service that satisfies even the smartphone generation. Intentional adjustments like empowering customer service representatives, establishing availability, and keeping your team …

Can your vacation be a vacation from your inbox, too?

Finding the time to take a much-needed vacation is hard enough for founders. What can be even more challenging, though, is trying not to be connected every second you are finally on that vacation–particularly by way of your inbox. We asked eight members of the Young Entrepreneur Council to share their tricks and tips for dealing with emails on those rare but coveted days off.

1. Appoint One or …