Barton Publishing Honored as Silver Winner for Best Customer Satisfaction Program
Barton Publishing Honored as Silver Winner
In the 5th Annual 2013 Golden Bridge Awards
Best Customer Satisfaction Program of the Year
Winners Honored at the Golden Bridge Awards Dinner and Presentation in San Francisco on Octobner 28, 2013
SIOUX FALLS, South Dakota (October 28, 2013) – Barton Publishing has earned the prestigious Silver status in the Golden Bridge Awards for their customer satisfaction program. The coveted annual Golden Bridge Awards program encompasses the world’s best in organizational performance, innovations, products and services, executives and management teams, women in business and the professions, innovations, case studies, product management, public relations and marketing campaigns, and customer satisfaction programs from every major industry in the world. Organizations from all over the world are eligible to submit nominations including public and private, for-profit and non-profit, largest to smallest and new start-ups.
To ensure its clients receive professional, expert customer service, Barton Publishing, in partnership with 3C Contact Services, increased its customer service representation by 60 percent, allowing Barton Publishing to decrease its email response time from three business days to one business day. The addition of a dedicated Manager of Training and Development, working in conjunction with Barton Publishing’s Operations Manager, allowed customer service associates to become well-educated on Barton Publishing remedies and products. After the new manager was hired, Barton Publishing saw its telephone service level averages increase to 82 percent. One of the most notable achievements for 2012-2013 was improving overall quality assurance scores by 25 percent, earning a world-class quality assurance rating.
More than 40 judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2013 Golden Bridge Business Awards winners. The winners were honored during the awards dinner and presentation on September 30, 2013 in San Francisco attended by the finalists, industry leaders, and judges.
“It’s an honor to be named a winner by Golden Bridge Awards for this esteemed industry and peer Oscars of the business world recognition,” said Joe Barton the president and CEO at Barton Publishing. “These awards are a testament to Barton Publishing’s commitment to providing high-quality customer service.”
About the Golden Bridge Awards
Golden Bridge Business and Innovation Awards are an annual industry and peers recognition program honoring best companies in every major industry from large to small and new start-ups in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America, Best New Products and Services, Best Innovations, Management and Teams, Women in Business and the Professions, Case Studies, Customer Satisfaction, and PR and Marketing Campaigns from all over the world.
Learn more about The Golden Bridge Awards at www.goldenbridgeawards.com
About Barton Publishing
Barton Publishing promotes natural health by teaching people how to live healthier lives using alternative home remedies instead of expensive and harmful prescription drugs. From acid reflux to high blood pressure and diabetes to kidney stones, Barton Publishing has uncovered natural remedies for the causes of various symptoms. Built on the foundation of honesty, integrity, and diligence, Barton Publishing sends each report through a thorough process of research, validation, writing, editing, rewriting, formatting, and review before it is released. Since 2004, Barton Publishing has helped hundreds of thousands of people all over the world.
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